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SHOP OUR NEW SILK PILLOWCASE

FAQ's

Products

What does thread count mean and what thread count are Skylark+Owl Sheets?

A common bedding myth is that the higher the thread count, the better quality the sheet – which is not true. A lower thread count does not mean a lower quality sheet. When it comes to cotton bedding, the most important factors are the origin of the cotton and the quality of the weave. Skylark+Owl sheets range in thread count – learn more from our blog post.

What's the difference between Percale and Sateen?

Percale

A one by one-yarn weave fabric with a matte finish and a cool, crisp feel. It is exceptionally soft and durable, lightweight and breathable, making it especially forgiving during those hot summer nights. 

Sateen

A four by one-yarn weave fabric, resulting in a silky-soft feel and luminous sheen because of a larger exposed surface. It is more tightly woven and heavier in weight than Percale, making it warmer and softer for all around year use.

What are the measurements of your sheets?

You can find our product size chart here.

How deep is the pocket on your fitted sheets?

Our fitted sheets are made with a 15" deep pocket so they will slide on to almost every mattress with ease.

Will my sheets soften after I wash them?

Yes! Our sheets will continue to soften with use and washing. Unlike other bedding brands, Skylark+Owl does not artificially soften its fabrics.

What certifications do your bedding products have?

Our percale, sateen, and linen sheets are OEKO-TEX certified. This certification means our products are all free of harmful chemicals and materials that are traditionally used in manufacturing textile goods.

Our flannel sheets are Global Organic Textile Standard (GOTS) certified. Learn more about this certification from this blog post.

Can I mix and match colours and sizes within a set?

At this time, we do not offer mixing and matching sizes and colours of sets. If you have any questions – contact us.

What is Silk?

Silk is a natural protein fiber produced by silkworms. Pure silk offers unique benefits such as breathability and hypoallergenic properties.

Read more about the benefits of using a silk Pillowcase on our blog, Silk 101: Why Use a Silk Pillowcase?

Because of the delicate nature of this fabric, this item is a final sale. 

Orders

What method of payment do you accept?

We accept Visa, Mastercard, and American Express debit and credit cards. Please note: we are only able to accept one form of payment per order transaction, with the exception of Gift Cards. We only accept Gift Cards issued by Skylark+Owl Linen Co.

Will I be charged sales tax?

Sales taxes will apply to any orders shipped to Canadian addresses as per the province or territory being shipped to.

How can I cancel my order?

Contact our Client Care team within 30 minutes of placing your order to process a cancellation. Cancellations are NOT guaranteed and can only be made during business hours Monday-Friday, 8:00am – 4:30pm MT.

If you are unable to process a cancellation in time, you can initiate a return once you receive your order.

You can contact us at chirp@skylark-owl.com

What is Sezzle and how does it work?

Yay! You no longer have to wait until your next paycheck to experience the coziest bedding ever.

Sezzle is a payment solution that gives you the freedom to buy now and pay later - with no interest. When you complete a purchase with Sezzle, we will process your order just like you paid in full, but you will have only paid a fraction of the cost. As little as 25% is due at the time of the purchase, with the remaining amount spread out over equal installments(typically three), each two weeks apart. Sezzle is completely secure and only available for Canadian customers at this time.

To use Sezzle, select the payment method at checkout. This will bring you to their website, where you can complete the process. You will be notified what sort of payment plan you’re approved for, including how much is due upfront and when the next payments will be. You'll be charged the first installment amount the day that you place your order, and the rest will be automatically scheduled. Don't worry – Sezzle will send you text and email reminders, so there aren't any surprises!  

Still have questions? Check out these helpful links:

FAQ Center

Contact Center

Customer Portal

Shipping

When will my order be shipped?

Our fulfilment team tries their best to turn your order around 2-3 business days; however, from time-to-time order volumes are high and can cause backlogs in processing orders. We always strive our best to get your order shipped out in a timely fashion. If all of your items from your order are in stock, you will receive a shipping confirmation email with tracking information within 2-3 business days. If you purchase an item that is currently out of stock, you will receive this confirmation as soon as ALL items are available.

My order has not shipped yet, can I add something to it?

For our customers security, Skylark+Owl does not store credit card information on file. The best way to add to an existing order is to place a new one and we can try to ship both packages together. After placing your second order, send us a message and a Client Care team member will help you combine orders.

How much will shipping cost?

We are happy to offer free shipping on most orders within Canadian provinces, and a $14.99 flat rate shipping to Canadian territories, and Atlantic Provinces.* For more details, please visit our Shipping, Returns + Exchanges page

*Some remote areas and addresses may not qualify for free/flat rate shipping and will be indicated at the time of checkout.

Returns + Exchanges

What is your return policy?

If you are unhappy with your products for any reason, we are happy to accept returns within 30 days of purchase. Once we have received the product back, the return will be refunded to the original method of payment. Shipping fees will be deducted from your refund.

Contact us to begin the return process.

The following items CANNOT be returned:

– Individual items purchased as part of a set
– Items that have not been postmarked within the 30 day window
– Free gifts or promotional items with a retail value
– Gift Cards
– Silk Pillowcase

In the event of a return, shipping, and duty charges are non-refundable. Please note that you will have to cover the return shipping cost.

What is your exchange policy?

If you're interested in exchanging your product(s) please give us a call at 866-304-4291 or send us an email at chirp@skylark-owl.com to get the process started. 

Our Company

How did Skylark+Owl Linen Co. get started?

Skylark+Owl's parent company, Eden Textile, has been supplying textiles to the hospitality industry for over 75 years. During this time, individuals who experienced Eden's linens continued to reach out to try to purchase products for their homes. Due to continuous demand and appreciation for Eden's comforts, Skylark+Owl Linen Co. was born.

Where are your products made?

Our products are sourced from around the world! Our team of experts traverse the globe to find the best in textile design, quality, and sustainability. Our goal has always been and will always be to provide luxurious products at a comfortable price point. For a more detailed look at where are products are made visit the specific product page or Contact Us.

Sustainability at Skylark+Owl Linen Co.

At Skylark+Owl, we are helping reduce our environmental impact one bedsheet at a time. Read on to learn more about our industry-leading sustainable bedding in Canada. Read more here.

Care Instructions

Can I wash my Skylark+Owl Pillow and Duvet Insert?

Yes! Our Pillows and Duvets are both machine washable. The care instructions can be found here.

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