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Shipping, Returns + Exchanges

Shipping

We are happy to offer free shipping on most orders within Canadian provinces, and a $14.99 flat rate shipping to Canadian territories, and Atlantic Provinces.* 

Please note remote area deliveries may experience longer shipping times. 

Our fulfillment team tries their best to turn your order around within 2-3 business days; however, from time to time order volumes may be high and can cause backlogs in processing orders. We always strive our best to get your order shipped out in a timely fashion. 

If all of your items from your order are in stock, you will receive a shipping confirmation email with tracking information within 2-3 business days. If you purchase an item that is on pre-order, you will receive this confirmation as soon as ALL items are available.

*Some remote areas and addresses may not qualify for free/flat rate shipping and will be indicated at the time of checkout. 

Returns

If you are unhappy with your products for any reason, we are happy to accept returns within 30 days of purchase. Before washing or using your comfort, we ask that you ensure you are happy with the colour and feel of your sheets in the space you will be using them. Once we have received the product back, the refund will be issued to the original method of payment. Please note that you will have to cover the return shipping cost, and shipping fees will be deducted from your refund.

All items on the "Final Sale” page are final and cannot be returned or exchanged.

In the event of a return, shipping, and duty charges are non-refundable.


To begin the return or exchange process, please fill out our return request form

 

The following items CANNOT be returned:

– Individual items purchased as part of a set

– Items from our Last Chance collection

– Items that have not been postmarked within the 30-day window

– Free gifts or promotional items with a retail value

– Gift Cards

– Silk Pillowcase

 

Should you have any further questions, click here to contact our Comfort Care team.

Exchanges

If you want to exchange your product please fill out our form to get the process started.

Shipping rates will apply for exchanges, and will be determined when the exchange is processed. Shipping rates are non-refundable.

Should you have any further questions, click here to contact our Comfort Care team.

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