The pillow that everyone is talking about! Our Refined Pillow has quickly become a favourite among our customers, with over 260 5-star reviews.
Engineered with next-generation hypoallergenic microfibers, this pillow offers a truly luxurious experience that rivals the feel and structure of down feathers. Unlike cheaper alternatives, our advanced design eliminates the common issue of clumping, ensuring a consistently comfortable and fluffy pillow.
We understand that everyone has unique sleep preferences, which is why the Refined Pillow is available in both soft and firm options. No matter your preferred sleep style or desired level of support, this pillow is tailored to cater to your needs. From back sleepers to side sleepers and everything in between, the Refined Pillow provides the perfect balance of comfort and alignment for all neck supports.
Choose the Refined Pillow and redefine your sleep with unmatched comfort, support, and quality.
Complete the look:
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Rated 0 on a scale of minus 2 to 2, where minus 2 is Runs Soft, 0 is Just Right and 2 is Runs Firm
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Love these pillows that’s why I own 5!!
Hello Michelle, thank you so much for the amazing review! We are so happy to hear you are enjoying your new Refined Pillow, and have added multiples to your home! They make a great addition to any bedroom for an extra cozy night of sleep! Sleep Well + Stay Cozy!
The refined soft pillow works great for me ....could be a touch firmer.
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Rated -1 on a scale of minus 2 to 2, where minus 2 is Runs Soft, 0 is Just Right and 2 is Runs Firm
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Hello Linda, thank you so much for your wonderful review! We're delighted to hear that our Refined Pillow is working well for you. We truly appreciate your feedback about preferring a slightly firmer feel—everyone has their own pillow preferences, and your input helps us continue refining our products to better meet our customers' needs. We're thrilled that you're enjoying the soft comfort of your new pillow!
Sleep Well + Stay Cozy!
I love my pillow. It took a few days to break it in. I like the soft pillow better than the firm one.
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Rated 0 on a scale of minus 2 to 2, where minus 2 is Runs Soft, 0 is Just Right and 2 is Runs Firm
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Hello Pamela, thank you for your review! We're delighted to hear that you are enjoying your Refined Pillow after giving it a few days to break in. Comfort is highly personal, and we understand that some may prefer a softer feel over a firmer one. We're glad to know that the softer option has provided you with the coziness you desire, and will provide you with cozy comfort night after night!
Sleep Well + Stay Cozy!
Neck pain has been part of my life for over 20 years. I’ve used the pillow for about 2 weeks and from the first night’s sleep have enjoyed waking up to little or no neck pain. Finally, the search for the right pillow (for me) can end!
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Rated 0 on a scale of minus 2 to 2, where minus 2 is Runs Soft, 0 is Just Right and 2 is Runs Firm
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Hello Margaret W., thank you so much for the incredible review! We are absolutely thrilled to hear that our pillow has provided you with the relief you've been searching for from your neck pain. Your kind words about finally finding the perfect pillow for you after over 20 years mean the world to us. We are overjoyed that our pillow has given you the comfortable, pain-free sleep you deserve from the very first night. Thank you for your amazing support!
Sleep Well + Stay Cozy!
Hello, the first thing I want to say is: thank you!! , I am Chilean and in July I traveled to Vancouver to visit relatives who live there, during my stay we went to visit the city of Victoria, and we stayed in a Hotel, here I stop to comment that my biggest problem sleeping is the pillow , I have tried many, and none of them work for me, so much so that I had gotten used to that situation. But on that trip to Victoria, in the hotel we stayed in, they had one of their pillows, and it was spectacular!!! That's why I found out where to buy it and ordered it online so they could deliver it to the address where I was in Vancouver. And back to Chile I came with my new pillow....and my sleeping problems were over!! Really...thank you!!
Greetings from Chile
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Rated 0 on a scale of minus 2 to 2, where minus 2 is Runs Soft, 0 is Just Right and 2 is Runs Firm
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Hello Manuel R., thank you so much for the incredible review! We are absolutely thrilled to hear that our Refined Pillow provided you with the most comfortable sleep during your trip to Victoria. Your kind words about discovering our pillow at the hotel and how it resolved your sleeping issues mean the world to us. We are overjoyed that you took the time to order it and bring it back home to Chile with you. Thank you for your amazing support and for choosing our pillow - we couldn't be happier that it has given you the restful sleep you deserve!
Sleep Well + Stay Cozy!
We are happy to offer free shipping on most orders within Canadian provinces, and a $14.99 flat rate shipping to Canadian territories, and Atlantic Provinces.*
Please note remote area deliveries may experience longer shipping times.
Our fulfillment team tries their best to turn your order around within 2-3 business days: however, from time to time order volumes may be high and can cause backlogs in processing orders. We always strive our best to get your order shipped out in a timely fashion.
If all of your items from your order are in stock, you will receive a shipping confirmation email with tracking information within 2-3 business days. If you purchase an item that is on pre-order, you will receive this confirmation as soon as ALL items are available.
*Some remote areas and addresses may not qualify for free/flat rate shipping and will be indicated at the time of checkout.
If you are unhappy with your products for any reason, we are happy to accept returns within 30 days of purchase. Before washing or using your comfort, we ask that you ensure you are happy with the colour and feel of your sheets in the space you will be using them. Once we have received the product back, the refund will be issued to the original method of payment. Please note that you will have to cover the return shipping cost, and shipping fees will be deducted from your refund.
All items on the “Final Sale” page are final and cannot be returned or exchanged.
In the event of a return, shipping, and duty charges are non-refundable.
To begin the return or exchange process, please fill out our return request form.
The following items CANNOT be returned:
– Individual items purchased as part of a set
– Items that have not been postmarked within the 30 day window
– Free gifts or promotional items with a retail value
– Fabric Face Masks
– Gift Cards
Should you have any further questions, click here to contact our Comfort Care team.
Best for side sleepers and back sleepers - this pillow is firm and plush.
Soft, yet firm - this pillow provides support for all sleepers.
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