We are happy to offer free standard shipping on all orders within Canada.*

Please note remote area deliveries may experience longer shipping times.

Our fulfillment team tries their best to turn your order around within 1-3 business days; however, from time to time order volumes are high and can cause backlogs in processing orders. We always strive our best to get your order shipped out in a timely fashion.

If all of your items from your order are in stock, you will receive a shipping confirmation email with tracking information within 2-3 business days. If you purchase an item that is currently out of stock, you will receive this confirmation as soon as ALL items are available.

*Some remote areas and addresses may not qualify for free shipping and will be indicated at the time of checkout.

If you are unhappy with your products for any reason, we are happy to accept returns within 30 days of purchase. Once we have received the product back, the return will be refunded in the original method of payment. Shipping fees will be deducted from your refund.

Contact Us to begin the return process.

The following items CANNOT be returned:
– Individual items purchased as part of a set
– Items that have not been postmarked within the 30 day window
– Free gifts or promotional items with a retail value
– Fabric Face Masks
– Gift Cards

If you're wanting to exchange your product send us an email at chirp@skylark-owl.com or give us a call at 866-304-4291 to get the process started.

In the event of a return, if applicable, any shipping and/or duty charges are non-refundable. Please note that you will have to cover the return shipping cost.